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Frequently Asked Questions

What are my payment options?

Payment is required at completion of consultation. Cash, cheque, credit card (no Diners or AMEX) and EFTPOS facilities are available. For those with private health insurance, HICAPS facilities are available for immediate rebates. Please contact your private health fund directly to confirm your eligibility for claiming.

All medical appointments are claimable through medicare after the full invoice is paid. The gap (out-of-pocket expense) ranges depending on the type of treatment. Your rebate can be claimed online on the spot and your rebate will be deposited by Medicare directly into the bank account nominated by you. Alternatively, if you provide an eftpos (Savings or Cheque) card we can deposit your rebate back onto your card. Cash rebates are not available.

Some services require a GP referral to begin treatment at BSSC.

Download Appointment Pricing and Billing Codes 2018

Do you have a WorkCover or TAC claim?

Brighton Spine and Sports Clinic welcomes patients with WorkCover or TAC claims. Please check with reception when booking, as not all practitioners treat WorkCover/TAC and some practitioners attach a co-payment.
A referral is required from your GP, along with current approval from WorkCover/TAC.

Please provide the clinic with your claim details, including name of insurer, date of injury and claim number or verification that your employer is prepared to pay for your appointment. Without these details, you will be required to pay at the time of consultation (and then seek personal reimbursement).

TAC patients who were not admitted to hospital are required to reach a threshold of $651 out of pocket expenses before TAC will fund treatment. Further information regarding WorkCover and TAC claiming process is available at:



Is there parking?

Yes, we have a private car park at the front and at the rear of the clinic. We also have wheelchair access available. (Simply let reception know in advance, and they will install the ramp)

Do I need a referral?

If you are a private patient, you don’t need a referral to see any of our allied health practitioners. If you are part of Veteran Affairs (DVA), you do need a current referral.
If you have a team care arrangement (EPC plan) then you must let reception know at the time of booking.

You do need a referral if you are seeing:

  • A/Prof Lyn Kiers – Neurologist
  • Dr Nathan Johns – Rehabilitation Physician

While not necessary, it is recommended you have a referral for:

  • Dr Kal Fried – Sports and Exercise Physician
  • Dr Victor Wilk – Musculoskeletal Physician

Do you see Workcover or TAC patients?

We see many patients who have a claim with TAC or WorkCover, although some practitioners may charge a co-payment at their discretion. Other practitioners may require payment at the time of service, and request that you seek reimbursement from your insurer.

You must ensure that you have current approval for your treatment from your insurance, and bring any documentation of this to your appointment.

Please let reception know at the time of booking if you have a claim.

Do you bulk bill?

We are a private clinic, and do not bulk bill, although some services are eligible for a Medicare rebate.

What is the difference between physio and osteo?

Physiotherapists specialise in the diagnosis, management and prevention of movement disorders.

While physios are mostly known for their treatment of sporting injuries and neck and back pain, they also work with premature babies, people recovering from stroke, those with brain or spinal cord damage, and people with conditions like Parkinson’s disease, arthritis, osteoporosis and cystic fibrosis.
Osteopaths focus on how the skeleton, joints, muscles, nerves, circulation, connective tissue and internal organs function as a holistic unit Osteopathy Australia.

Osteopaths use a range of approaches to enhance function, including manual therapy (mobilisation, stretching, massage and manipulation for ligaments and joints), exercise therapy and programming, equipment prescription, lifestyle advice and patient education. Osteopaths determine the mix and frequency of treatment and management approaches using skilled clinical evaluation and diagnostic approaches.

What is the difference between Myotherapy and remedial massage?

Myotherapists have completed a higher level of education, and use a much larger range of tools and techniques: dry needling, musculoskeletal alignment, deep tissue massage, cupping, stretching and rehab exercises.

Remedial massage therapists use techniques to eliminate muscular tension and aid relaxation and generally only use their hands, sometimes with oils or powders.

Would You Like To Book In?

Book an appointment with one of our knowledgeable and friendly team members here