Overdue Accounts & Administration Fee Policy

At Brighton Spine and Sports Clinic, we aim to keep healthcare accessible and sustainable for all patients. To support this, we require timely payment of all accounts.

Payment Terms

• Payment is required at the time of consultation unless otherwise agreed.
• For off-site or invoiced services, payment is due within 30 days of the invoice date.

Overdue Accounts

• Accounts not paid within 30 days are considered overdue.
• If your account remains unpaid after this time, an administration fee will be applied to cover the cost of follow-up and account management.

Administration Fees

• For outstanding balances under $250: a $25 administration fee will be applied
• For outstanding balances $250 and over: a 10% administration fee will be applied

This fee will be added to your account from Day 31 onwards.

Ongoing Non-Payment

• Continued non-payment may result in:
  • Further follow-up contact
  • Requirement to pay upfront for future services
  • Referral to a third-party collection agency after 60 days overdue

Communication

We will make reasonable attempts to contact you regarding any outstanding accounts via:

• SMS
• Email
• Phone

It is your responsibility to ensure your contact details are up to date.

Financial Hardship

If you are experiencing financial difficulty, please contact us as soon as possible. We are happy to discuss payment plans where appropriate.